From stockpiling toilet roll to spending £3,000 on wine, supermarket workers have had to cope with a panicking public – while finding themselves unexpectedly on the frontline
It was Thursday night, 8pm. Clap for our carers: the sound of applause rising in the air. Leila was doing her rounds of the Waitrose in west London where she works as a store supervisor, rounding up the stragglers. An expensively dressed young woman was browsing the aisles. Leila asked her to make her way to the tills, as the store was now closed.
The woman erupted in rage. “She said: ‘There’s a fucking pandemic, can’t you have a little patience?’” Leila remembers. “I thought: ‘I am working through this pandemic. You’re just shopping in it.’” Shaking with anger, Leila fetched a security guard, who escorted the woman to the tills. Leaving work that evening, the irony of being verbally abused during the weekly celebration of key workers was not lost on her.
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